Support
Email support@pixafar.com — questions, problems, billing, account deletion, or to report content. You do not need an account to write to us.
Common questions
How do I add photos to a trip?
Open the gallery on your globe and choose “Add photos”. You can add images and videos to a gallery at any time; you do not have to upload everything at once.
Who can see my photos?
Nobody, unless you choose to share. A gallery is private until you mark it public and send its link. Anyone holding that link can then view it without signing in, so share it only with people you intend to see your photos. Making the gallery private again stops the link working.
Do my photos still contain my location?
No. Cameras write the exact coordinates of a shot into the photo file when location services are on. We remove that when you upload, so it is not present in the files we serve — including the full-size originals behind a share link.
I forgot my password
Choose “Forgot password” on the sign-in screen and we will email you a reset link. If it does not arrive, check your spam folder, then write to us.
How do I pause or delete my account?
Both are in Account Settings, under “Leaving PixAfar”.
- Pause signs you out and stops your share links working, but keeps every gallery and photo. Sign in again whenever you like to bring it back — nothing needs re-uploading.
- Delete permanently removes your account, your galleries, and everything you have uploaded. This cannot be undone.
Prefer us to do it? Email support@pixafar.com and we will.
Deleting your account does not cancel a subscription. Subscriptions are billed through PayPal, and only you can cancel one, from Automatic Payments in your PayPal account. Cancel there as well, or PayPal will keep charging you.
Reporting content
If you come across a gallery that breaks our Terms of Service, email support@pixafar.com with the link and a short description. We review every report and act within 24 hours, removing content that breaches the terms and suspending the account responsible.
Something looks wrong
Tell us what you were doing and what you saw, and include the device and browser or app you were using. A screenshot helps enormously.